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https://store-images.s-microsoft.com/image/apps.15696.761bec5c-b769-400d-a8fb-ab92efc99381.3fc88d69-4e40-405a-afe5-0b1ac3b1e4e0.d30c01fd-0007-4c8f-bc4c-742ec5d532a2

Helpshift Azure - Bots Analytics

Helpshift

Power BI
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Offers valuable insights around Bot activities and their performance

Helpshift Bots​ Analytics includes QuickSearch Bot ​and Custom Bot Analytics. The QuickSearch Bot analytics provides insights ​on​ key metrics such as​ invocations, ​​FAQs shown, FAQs read and overall Deflection​ rate. The Custom Bot analytics includes metrics such as invocations, assignment, and outbound messages.
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https://store-images.s-microsoft.com/image/apps.55742.761bec5c-b769-400d-a8fb-ab92efc99381.3fc88d69-4e40-405a-afe5-0b1ac3b1e4e0.5ebcd172-f9be-42f6-9399-8e74ad76ee4b
https://store-images.s-microsoft.com/image/apps.42301.761bec5c-b769-400d-a8fb-ab92efc99381.aea7d1fa-7b66-49c0-84fa-031ab60551aa.3790c139-3b65-4abb-bdc5-bc3b7a15137c

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