8x8 Contact Center for Microsoft Teams

Empower agents and take control of the customer experience with 8x8 Contact Center for Microsoft Teams. 

A full suite of omnichannel contact center functionality, fully integrated with Teams, makes it easy to simplify customer engagement workflows and ignite collaboration across the organization. With 8x8 Contact Center for Microsoft Teams, agents can quickly connect and collaborate with experts to resolve customer issues faster and more efficiently.

Features 

• Integration leveraging Microsoft’s Direct Routing 

• Unlimited voice calling to 47 countries

• Accept incoming calls in Microsoft Teams and empower agents to manage the customer interactions, capture call details and key metrics

• Full reporting and analytics into call quality, performance metrics, activity history, and speech analytics across the entire contact center 

• Support for regulatory compliance initiatives with 8x8 Call Recording 

Key Benefits

• Empower agents to collaborate with the rest of the business to improve customer experience delivering the expertise they seek, while also expediting resolution times 

• Improve agent engagement and empowerment as they effortlessly connect with the rest of the organization 

• Foster greater communication between your contact center agents to build a stronger team and  better teamwork