Avaya Enterprise Cloud (AEC)

por Avaya USA

All-in-one business communication & collaboration solution via flexible and secure dedicated cloud.

When high performance calls for large scale and targeted integration, when unique requirements converge with security and compliance mandates, Avaya Enterprise Cloud is the perfect choice.
An all-in-one dedicated cloud communication and collaboration solution designed to enable enterprises and organizations around the world to create effortless and complete customer or constituent and employee experiences that truly matter., Avaya Enterprise Cloud offers comprehensive contact center as a service (CCaaS) capabilities for a high-capacity, robust contact center and an extensive set of unified communications as a service (UCaaS) functionality for the modern way of work, such as video meetings, conferencing, calling, messaging, mobility, and Avaya Spaces® workstream collaboration capabilities. This solution enables your enterprise to access all capabilities from the cloud and benefit from the always-on latest features and innovation - quickly and at scale, using cloud rate card pricing. Take advantage of all that our open multi-cloud ecosystem has to offer and focus your resources on your core business mission instead of spending time on fixing issues, updates, or managing infrastructure.

The Pillars of Avaya Enterprise Cloud

I. CCaaS through Call Center Elite and Avaya Experience Platform hosted on Microsoft Azure - Delivers a total experience contact center, seamlessly

Enables organizations to put a customer-first or constituent-first approach at the center of a customer’s organization with a dedicated cloud contact center as a service (CCaaS) solution that offers carrier-grade cloud-based capabilities, helps lower complexity, streamlines the cloud journey through centralized architecture, and provides powerful personalization options and cost savings with a pay-per-agent model.

II. UCaaS through Avaya Aura hosted on Microsoft Azure - Connects the entire workforce, effortlessly

Empowers organizations with a complete, simple, flexible, secure, and immersive employee experience that drives businesses and government agencies forward and offers enterprise-level industry-leading workforce communication and collaboration. Our unified communications as a service (UCaaS) solution offers streamlined implementation, full featured personalization and self-administration, and no limits on user scalability. It enables organizations to take advantage of the pay-per-user pricing model and investment protection options.

With Avaya Enterprise Cloud solution, you gain:
  • All-in-one Avaya UCaaS and Avaya Experience Platform set of features delivered via dedicated cloud, with end-to-end security and built-in recovery measures
  • Simple yet powerful packages and seamless integration
  • Always-on/up-to-date cloud capabilities for ease of modernization and continuing innovation
  • Pay-per-user (UCaaS) and pay-per agent (CCaaS) models with flexible upward scaling options
  • Predictable cost and reduced complexity and risk through a shift from CAPEX to OPEX business model
  • Highly automated standard dedicated cloud option for expedited speed-to-value
  • Investment protection program for existing Avaya customers
  • Self-service and user management via intuitive admin portal

Avaya Enterprise Cloud is:

  • Secure and compliant, it helps you to get and stay fully compliant and protected with end-to-end security and built-in recovery measures that are trusted by companies with a wide range of large and complex environments around the globe.
  • Powerful and transformational, it enables you to collapse the silos of past cloud archetypes. Our powerful all-in-one dedicated cloud capabilities let you transform and continuously innovate with robust service bundles and seamless integrations.
  • Flexible and dedicated to your organization, it empowers your entire enterprise’s communications with an unrivaled tool chest deployed in your own cloud with either pre-defined architecture or a tailored integration.

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