Real-Time Inspections, Customer Feedback and Response, Action Management and Tracking of employees`
por SCHOOFI SOFTWARE SOLUTIONS PRIVATE LIMITED
Is consistent customer experience across your sites a worry? Drive brand image & process compliance
59% Customers will give up on a company after several bad experiences, 17% after one bad experience. (Source: PwC Customer Experience Survey 2017/18)
Are you a mid-sized or a large organisation concerned about inconsistencies across your sites and want to present consistent visibility, offerings and services to customers? ?
Then SAKKSH provides a mobile-based solution to identify inconsistencies, non-compliances and other issues and track their closure in real-time. Sakksh enables organisation deliver consistently high operational standards across all sites. It helps in driving compliance & process adoption with real-time tracking for better customer satisfaction.
Key Features
- Real-Time inspections with industry standard checklists (Fully customisable)
- Real-time reports on email / WhatsApp / SMS
- Analytical Dashboard to track and fix non-compliances across stores, restaurants, hotels, or any other sites
- Automatically distributed detailed excel reports
- Mystery audits as a service
- Action Management
- Ability to define actions against non-compliances or survey queries
- Define and track recurring actions
- Real-Time notifications over WhatsApp, Email, SMS
- Team performance reports
- Analytical dashboard for real-time tracking and management
- Customer Surveys
- QR based location-zone-based surveys
- Real-time visibility into NPS, CES and CSAT scores
- Detailed dashboard for real-time analysis
Major benefits:
- Improve brand visibility and consistency across the organisation
- Improve customer acceptance for higher sales performance
- Faster action completion and tracking and performance monitoring
- Better customer experience with faster response with real-time feedback tracking
- Promote healthy competition across sites
- Increased sales performance
What our customers say
"SAKKSH has helped us drive a consistent brand image, and exceptional customer experience with its end-to-end solution for inspections, identifying and fixing non-compliances and tracking actions to completion." - Large Restaurant chain across India and Middle East
"We are using SAKKSH across our stores for ensuring brand consistency, exceptional service, service, and maintenance. And its real-time reports over email / WhatsApp / SMS provide the kind of tracking that we required." - Large Grocery Chain, India
About Schoofi Software Solution Pvt Ltd
Schoofi (est. 2015) is an India based company with subsidiary company in Australia . Our products and solutions are cloud-based built on Microsoft Azure. With our products, you can achieve significant competitive advantage, savings and an exceptional customer experience with real-time analytics and reports.
