Cloud solution to help you capture, archive, analyze and retrieve all modes of communications.
Recording provides comprehensive and fully managed cloud compliance recording
and analytics across all platforms - from Microsoft Teams to Trader Voice. It
combines Verint's state-of-the-art compliance recording technology with
Luware's world-class hosting and maintenance expertise. This powerful
combination allows you to capture and store your communications in an
easy-to-use platform that is fully managed by the best compliance experts in
Luware Recording you can:
• Close compliance gaps.
• Streamline compliance across multiple communication platforms.
• Turn recordings into valuable insights.
Easy adherence to advanced compliance needs such as MIFIDII, HIPAA, Dodd-Frank.
- Legal hold
- Incident handling
- Compliance workflows
- Recording announcements
- Voice transcription
- Recording of public network calls in Teams
- Phonetic search
- Speech transcription
- Full-text search
- Detailed dashboards and reporting
- Extensive quality control to streamline processes and increase customer satisfaction
- Locking conversations
- Customer surveys for quality assessment.
- Trade reconstruction
- Augmented business insights
- Compliance evidencing
- Customers bring their own Azure Blob Storage accounts. This way they have full custody of their recordings. Only the metadata and IM messages will be stored within the Luware Recording solution.