FOIA Case Management System

The FOIA Solution from MERP is based on Dynamics 365 and PowerApps helping your agency overcome its most complex processing challenges with the following benefits:

• Automates the process for Governments or States to validate requests from citizens, collect the information, redact any sensitive information, perform the legal review, process payment, and distribute the information.

• Provides annual, quarterly, monthly reporting, audit, and records management.

• Correspondence to the Requester are listed in the activities timeline for future verification.

• Automatic SLA timers with auto-pause, resume, expire, and cancel for specific days of a timeline.

• Supports automated workflows to streamline business processes.

• Automatic request assignment, task scheduling, and reminders.

• Autocalculate the submissions based on working days, working hours, and defined business closures.

• Autocalculate the expedite request fee-based on fee category and resource utilization

• Centralized processing from various request channels: Web, Email, Postal Mail, and Online.

• Simplified uploads of documents, photos, audio, and videos directly to SharePoint.

• System is mobile, tablet-friendly, and a cloud-ready module.

• Reduced risk of information lost as automatic backup is taken every day.

• Sort through active and archived requests, appeals, and documents with a fast, advanced, and integrated search engine.

• Compare metrics, gain actionable insights, and improve your efficiency through interactive, role-based dashboards and analytic tools.

• Give users access to only the information they need to see.