Phonexia Voice Verify
por Phonexia s.r.o.
The voice biometric verification solution for contact centers that can verify customers in 3 seconds
Phonexia Voice Verify is the innovative voice biometric solution for secure, seamless, and password-free authentication of customers over the phone. Powered by innovative deep neural networks and designed specifically for contact center needs, it can verify a person after only 3 seconds of net speech with over 92% accuracy (tested on the NIST SRE16 dataset) and detect speaker changes throughout the whole call to prevent fraud.
- Cost Reduction—The Average Authentication Time (AAT) is shortened by 30+ seconds, which significantly reduces the Average Handling Time (AHT) and contact center costs.
- Fraud Prevention—Access to customers’ data is secured conveniently with voice biometrics, which improves the success of fraud attempt detection.
- A Seamless Customer Experience—Customers can be verified in just 3 seconds based on their voice, which offers an immersive, password-free authentication experience.
- Voice verification in 3 seconds with over 92% accuracy (tested on the NIST SRE16 dataset)
- Language-independent verification
- Password-free voice biometric verification
- Fast voice enrollments (voiceprints can be created with only 20 seconds of net speech)
- Accuracy can be further improved via calibration
- Quick to test via a free online demo
- Call Centers
- Fraud Detection
- Conversational AI
- Verification of Remote Employees