Returns Initiation

ReverseLogix’s returns initiation module creates a direct connection between the brand and the consumer. ReverseLogix delivers a total branded returns experience that facilitates fast and easy returns, as well as automated notifications to keep customers informed of the return status. A single, purpose-built platform to process returns and return-to-vendor items, perform repairs and refurbishments, and complete put-aways. Manage repairs, RTV items, even/uneven exchanges, in/out of warranty, and all tax calculations.

With ReverseLogix’s Returns Initiation, companies get these key functionalities on a single, streamlined platform:

• Branded Returns Portal

• RMA Initiation

• Return Reasons

• Image & Document Capture

• Receive & Print Shipping Labels

• Check Status Page

• Notifications (email/text)

• View Drop-off Locations

• Warranty Returns (IW/OOW)

• Even / Uneven Exchanges

• Product Registration

• Rules & Workflow Configuration