This solution allows user to have a 360 view to make personalized service to specific member in an efficient and effective way. It empower staff with our integrated loyalty and membership management solution: consolidate view to enrich the analysis capabilities with more productive marketing activities, including segmentation, cross-selling and promotion, etc. on a centralized Azure cloud.

Support N-tier membership

Our add-on supports unlimited tiers of membership. Each tier has the corresponding rule for promotion and demotion.
Users can change the setup for no. of tiers based on business requirements.
Users can set up different benefits and reward programs for each of the membership tiers.

Robust loyalty point earnings, point redemptions and reward systems

Our add-on allows users to set up different types of point earnings and redemptions by different membership tiers, items purchased, amount purchased, tender types, time periods, etc.
It also allows users to set up different types of reward systems, like welcome rewards, upgrade/renew rewards, member rewards, promotion rewards, etc.
Real-time enquiry and update of points and rewards calculations by using web services

Member-Targeted Marketing Campaign

D365 allows users to create different static and dynamic marketing lists to target members for a campaign.
With system integration being part of our solution, users can reach members for member communications and events with selected marketing lists via WeChat.

Integration with D365

Our Membership Add-on is built on top of Dynamics 365 platform integrated with Sales, Marketing and Customer Service.
Our add-on is to enhance the capabilities on D365 for membership and loyalty programme management.
Potential future extension to using D365 for Retail – Member data, transactions and points can be effectively managed and synchronized on the unified platform to allow more effective store operations at front-end and better service level to enhance member experience.

Support omni-input and output channels

Our add-on on D365 supports multiple input and output channels and system interfaces via POS, Mobile App, Membership Portal, eDM, Social Media, Call, etc.
Users can access the system with multiple access methods to query the member profile and membership journey.
Based on data from different channels, users can analyze data and take further actions towards the targeted members.

Tectura Membership Addon

por Tectura Hong Kong Limited