Microsoft 365 App Enhancement: 4-week workshop

D CX Unicorn Marketing LLC

A comprehensive engagement workshop designed to identify Microsoft 365 application enhancement opportunities

Workshop Agenda

Week 1 - Review & Assessment

Current application review and assessment Current Adoption of Microsoft Teams within the organisation Monthly Active Users on Microsoft Teams as a platform Current use of applications on Microsoft Teams and opportunities to bring external interactions from email, or intranet to Microsoft Teams Tools used to track the engagement within the applications on Office 365 and outside Design seamless user journeys within Microsoft Teams to drive everyday usage and relevance within the organisation
Key challenges and bottlenecks in workplace modernization

Week 2: Provide Custom Solution Blueprint

Design mocks and UX for the solution on Microsoft Teams Build a quick PoC with a custom App on Teams and demo to client Conduct a user group survey to design Teams Adoption Plan Embed enhancements based on insights and align adoption strategy Azure resource planning and set-up on the client's Azure infrastructure Conduct an information security audit for the application and accesses to be enabled for Azure resources

Week 3 - Proof of Concept Deployment

Deploy solution on client Microsoft 365 tenant Provide client user guides for different roles and personas for Microsoft Teams platform adoption Plan the Microsoft Teams app adoption & roll out plan to ensure platform uptake

Week 4 - Teams App implementation roll out

Support client on queries and advice Track solution progress and adoption Launch communication program and activation Report and track success metrics

A sample list of deliverable for Microsoft Teams App Enhancement:

Improved application design & UX - the largest contributor for performance issues Fixing of business process related issues e.g. Sales processes reduced from 8 hours to 20 minutes when using chatbot on Teams Unified application design that connects to on-prem applications and makes them available with a rich experience on Teams

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