Microsoft Consulting Services - Support Onboarding

Overview

Microsoft 365 can revolutionise the way your organisation runs. But to really make the most of this game-changing technology, it’s important that your system is set up in the right way.

Here at Ogi we’re proud to hold Solutions Partner designation – and showcase our certified team of experts with proven capabilities and who specialise in helping organisations get the most from Microsoft 365. We love building strong partnerships with the companies we work with, beginning with a professional set-up and tailored support service.

By getting to know your organisation, technical requirements, and your priorities for today as well as your future roadmap, we’ll help you maximise the value you get from Microsoft 365 from the very start.

Key benefits

• Ensuring a fully-functional and correctly licensed Microsoft 365 environment
• A tailored look and feel to Microsoft 365, complete with your organisation’s branding
• Immediate benefits of features that can be optimised for your organisation, and build long terms gains by implementing further functionality and capability
• Auditing multifactor authentication and/or Intune deployment, as well as ensuring email operates to recommended standards

This engagement includes:

• Establishing a strong relationship between your organisation and Ogi Pro as your Solutions Provider.
• Capturing all information relevant to supporting your Microsoft 365 platform and the tools you use to access it
• Reviewing your existing Microsoft 365 tenant environment against best-practice recommendations
• Clarifying communication channels, key contacts and authorisations
• Identifying all existing processes and policies in relation to use of Microsoft 365 products, including any specific compliance requirements
• Resolving immediate issues and actioning quick wins

Scope

This engagement is focussed on enabling Ogi Pro Support for Microsoft 365. It is not intended to carry out any larger project activity or works that would otherwise be carried out as part of another defined engagement, although such works may be identified as part of the roadmap production.

This engagement relates primarily to Ogi Pro Support for Microsoft 365, which covers Microsoft 365 product usage, management and maintenance. It is intended to cover enabling customer staff to interact with the Ogi Business Care Team and does not cover product specific training or support for other third party systems.

For full details of the Ogi Pro Support service for Microsoft 365 please see the Specific Service Description for that product.

Assumptions

This Engagement is designed based on the following assumptions: — The customer already has a Microsoft 365 Tenant in place — Ogi will be provided with delegated admin access as a Microsoft Partner for at least the duration of the engagement — Any additional licensing required to support the Engagement can be provided by Ogi as a licence provider. — Workshops and non-disruptive implementation work will be carried out during standard business hours

Exclusions

— This engagement would not typically cover the provision or maintenance of hardware. — Enabling new features or product components. These would be covered under additional engagements. — Migration of users or workflows to Microsoft 365

Ogi are able to assist with many excluded items through other pre-defined engagements such as those covering Microsoft 365 Migration, Device and Application Management, and Content Management.

Agenda timeframe: (accelerated - actual depends on customer involvement)

Week 1:

Day 1: Envision session and produce outputs Day 2: Produce and Agree Implementation Plan Day 3: Implement initial best-practice / policies. Implement Active Directory Connector / Password write back etc. Days 4/5: Enable Early Adopters and test

Week 2:
End User engagement and wider deployment.