Track and log time spent by support agents on cases using Zap Case Time Tracker App!

A very common requirement with Customer Support teams is the ability to track time spent against Cases.
This can help in understanding: 
  • Which type of Cases are consuming the most time?
  • Do we need to hire or scale down?
  • How much to bill customer for support?
Now we can easily track time spent by your Support agents on Cases using Zap Case Time-Tracker App!

  • Easy to add/edit time entries from within Case form
  • Summarized Total Time / Billable Time shown next to time-entries in Case form (in real-time)
  • Works even for Cases that have been Resolved or Cancelled
  • View reports of time spent on each Case or spent by each agent
  • Completely configurable Time Entry form (easily add/remove fields)
  • Works with Dynamics 365 Mobile as well as Tablet App
Common Reporting KPI's
  • Time Tracking Report per Case and per User
  • Total Time spent on each Case
  • Total Support time spent per Customer
  • Total Time VS Billable Time
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