https://store-images.s-microsoft.com/image/apps.28292.37f1b01d-15a4-4d5d-8751-f512e2b0a830.4a79bd36-74d5-45b1-a657-93714dedca08.5e731d26-560e-4487-87bb-32daab18eef3

InfoServ® Helpdesk

DAN electronic

Advanced, full-featured, and easy to use Helpdesk system with automated Ticket management

InfoServ® Helpdesk is a powerful Helpdesk solution with integrated multichannel support for the most commonly used business communication channels – phone, email and web chat. It is an integrated all-in-one Helpdesk solution with integrated Call Center, built-in Ticketing and CRM systems available for On-Premise or Cloud deployment. With InfoServ® Helpdesk your support team will be able to provide contextual customer service and will focus on solving customer service requests fast and efficiently.

Advantages 

  • Computer Telephony Integration (CTI) with customer “screen-pop”
  • Advanced Automatic Call Distribution (ACD) and Email Distribution
  • Skill-Based Routing - routing and assignment of interactions to best available agent
  • Integrated Voice Response (IVR)
  • Self-Service IVR portals
  • Call recording
  • Multichannel communication – phone, email, web chat
  • 360-degree Customer View - personalized Customer Profiles with contact details, helpdesk tickets, and communication history (calls, emails, web chat transcripts) all in one screen.
  • Built-in Ticketing and CRM system
  • Email Tickets Management
  • Phone Calls Tickets Management
  • Web Chat Tickets Management
  • Ticket Automations
  • Ticket Reporting and SLA (Service Level Agreement)

  • Real-time Monitoring
  • Call Center Reporting
  • Affordable Pricing – 
  • subscription starts at 10 euro/user; cloud infrastructure, technical support and updates included in price; no hidden fees
  • Web & API Integration
  • Choose between Cloud Helpdesk or On-Premise deployment


For more info please visit our Website

De relance
https://store-images.s-microsoft.com/image/apps.59730.37f1b01d-15a4-4d5d-8751-f512e2b0a830.4a79bd36-74d5-45b1-a657-93714dedca08.42f7ca30-423f-4976-9470-8de6f060b147
https://store-images.s-microsoft.com/image/apps.49296.37f1b01d-15a4-4d5d-8751-f512e2b0a830.4a79bd36-74d5-45b1-a657-93714dedca08.7c424679-b335-4b79-a9f2-8ada9c1bf82a
https://store-images.s-microsoft.com/image/apps.19294.37f1b01d-15a4-4d5d-8751-f512e2b0a830.4a79bd36-74d5-45b1-a657-93714dedca08.029b0990-e836-4951-b463-f81fa633a654
https://store-images.s-microsoft.com/image/apps.8128.37f1b01d-15a4-4d5d-8751-f512e2b0a830.4a79bd36-74d5-45b1-a657-93714dedca08.8b1de13a-91b0-4453-ad60-4d22f85fba78
https://store-images.s-microsoft.com/image/apps.17114.37f1b01d-15a4-4d5d-8751-f512e2b0a830.4a79bd36-74d5-45b1-a657-93714dedca08.9713f61f-c240-4899-82b2-f76b9f769775