HappySignals IT Experience Management Platform

HappySignals helps enterprises to measure end-user experiences across all IT touchpoints, share experience data, identify focus areas, and drive data-driven improvements – all on one platform.

Manage experiences across 9 Ticket-based and Proactive IT areas: Overall IT Experience, Support Services, Remote Work, Office Environment, Laptops and Computers, Mobile Devices, Enterprise Applications, Collaboration with IT, and Service Portal.

Key Features

• Quantify end-user happiness and productivity for all IT areas, and understand why end-users are unhappy or losing time
• Get a continuous stream of reliable and comparable experience data across all of IT
• Effortless real-time data reporting straight from the platform
• Intuitive drill-down analytics to identify focus areas
• Global nchmarks and Support Profiles
• Built-in Experience Level Agreement (XLA) Management
• Intuitive platform interface designed to be used by anyone

Regardless of your role in IT, HappySignals helps tackle common challenges:

• CIOs can achieve better business outcomes with IT, and prove it with data
• IT Leaders can create a common focus for IT around Experience, with one unified platform
• Service Owners can make data-driven decisions to improve IT services