Imperf Teams Direct Routing Contact Centre

de Imperf Consulting Limited

SBC, Contact Centre, teams, collaboration, Teams, Direct routing, omni-channel, ivr

Imperf Consulting is a leading Microsoft Partner and Solutions Provider with expertise in the delivery of Unified Communications Services. This includes the Cloud Contact centre solutions powered by Altigen, Hosted Skype for Business and Microsoft Teams Phone System. 

Our Multi-channel contact centre solution integrates seamlessly with Teams Phone systems, Skype for Business and Office 365 with offerings that help Private and Public Sector Organisations to succeed. 

The Microsoft Teams platform helps Organisations to replace their existing PBX system with a business phone systems integrated with Office 365 running E3 or E5 licenses. We also support companies in migrating to the Teams Phone systems by integrating to existing Office 365 Enterprise plans.   

Our Intelligent Direct Routing Solution on Teams operates on cost effective SIP trunks  with capability for Intelligent and advanced call routing. Other functionalities powered by the Teams solutions are shown below 

Enterprise Routing and Queueing: This is an Intelligent routing engine that provides data directed routing based on parameters defined by the user.  

Omni-Channel Contact Centre : Includes chat, SMS, Voice, Email, Fax and Social Media in the Integrated Omni-channel Contact Centre. 

Our solutions are delivered and integrated on SIP Trunk and Cloud platforms  across different regions in Europe and Africa

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