Sprinklr Modern Care Lite

de Sprinklr, Inc.

(441 classificações)

The Unified-CXM platform for all customer-facing functions. The Unified-CXM platform for all custom

Sprinklr's Modern Care Lite is a simple-to-use and easy-to-deploy premium customer service solution that unifies 13+ of the most widely used care channels, including social, messaging, chat, email, and voice. Analyze each conversation in real time with artificial intelligence (AI) that helps your agents meet SLAs, understand top contact drivers, and increase customer satisfaction (CSAT).

Modern Care Lite's frictionless setup means you can add new channels and routing workflows in under five minutes, delivering better employee and customer experiences with:

• An intuitive agent desktop that boosts productivity and simplifies onboarding for remote or onsite agents. • Built-in AI that gets you right to the heart of issues that impact CSAT and NPS. • Simple routing and workflow management for admins, eliminating expensive, labor-intensive training. 87% of organizations believe that traditional experiences are no longer enough to satisfy their customers.

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