Tenfold Next Generation CTI for Dynamics 365

Improve customer experience, increase agent productivity and capture 100% of conversations into Dynamics 365 for Customer Engagement or Sales. Tenfold seamlessly integrates phone systems with Dynamics 365 to deliver a complete, real-time view of all customer data for sales, service and support workloads.

• Empower better customer experience by presenting all relevant data in one UI
• Gain deeper customer insight by capturing more in-call interaction data
• Drive agent productivity by significantly reducing customer engagement workflows

By connecting your phone system to CRM, Tenfold enables you to recognize and respond to your customers at the moment of interaction. With features like screen pop, unified customer profile, click-to-dial, automatic call logging, and local presence, Tenfold powers better customer conversations. Integrating with 100+ phone systems, including Cisco, Avaya and Genesys, customers get faster time to value because no rip and replace of legacy IT is required.