D365 Customer Service: 10+ Week Implementation

With Dynamic 365 for Customer Service your organization can increase brand loyalty, provide agents with everything they need and adjust at the pace of innovation through actionable insights. CRM Dynamics is one of Canada's largest and most successful Microsoft Gold certified Dynamics 365 partners. We are the recipient of the Business Application Impact Award and are part of Microsoft’s Inner Circle.

For this Dynamics 365 Customer Service implementation, we follow a derivative of the Microsoft Sure Step implementation methodology with agile sprints.  We employ workshops to allow for definition of the Dynamics 365 Customer Service solution during gap analysis and backlog creation. 

One of our key differentiators is a focus on Benefits Realization. It means we consider benefits management as an organizational change process. It is defined as "the process of organizing and managing, such that the potential benefits arising from the use of IT are actually realized". Without this focus, go live merely gives clients a new system. With a Benefits Realization approach, we ensure that there is a process and follow-up so that the planned benefits are realized by the organization.

Implementation Process Steps:

• Discovery
• High-Level Design
• Detail Design
• Develop
• Test
• Training
• Deploy
• Support

We estimate 4 months for full implementation from Discovery to Deployment.

The complexity of the estimation is based on a total number of users, a number of business processes, automation, and integrations.