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Envisioning, deployment and support services for Microsoft Dynamics 365 Customer Insights
Customer Insights is akin to building and leveraging the total view of Customers. All the transactional, behavioral and observational data from all different data sources can be connected and unified through prebuilt data connectors and be used to create 360° views. You can create more personalized customer journey based on that. Dynamics 365 out-of-box insights and tailored customer profile cards can be helpful to inject the data gathered into the business applications to better empower marketing, sales, and service professionals.
Customer Insights are embedded into the custom power platform applications to ensure the employees who are using the applications, has correct data while working with the customer. Also, it can be used in Linked in Ads, Google Ads, Microsoft Dynamics 365 apps etc. You can build your own or use pre-defined prediction models with Power of AI to make predictions based on the data such as if the customer might be interested in making a purchase or there is a danger that the customer won’t make a subscription renewal etc.
Customer Service Insights can be enabled and configured on Customer Service hub and applied to both the Dynamics 365 Customer Service Hub and Customer Service workspace. The Dynamics 365 Customer Service Insights typically uses for powerful reporting using AI and BI capabilities. Dynamics Customer Service Insights connects with Dynamics 365 Customer Service and Omnichannel for customer service data for analytics, similar case suggestion, etc.
Insights Capabilities in Dynamics 365 Customer Service: