Teams Phone for Call Centers - 5 Week Assessment


Actionable Plan and High-Level View to Move Towards a Successful Implementation of Teams Phone for Call Centers

The objective of this engagement is to provide our Client with an actionable plan and high-level view to move towards a successful implementation of Teams Phone for Call Centers. This is accomplished by gaining an understanding of the desired state for their call centers, call queues, and auto attendants as well as existing telephony services as it relates to Microsoft 365. Protiviti will create a roadmap for planning, deployment, and adoption for Teams Phone as the Call Center solution to maximize the ROI of your Teams implementation.

Activities: Call Center Workshops Planning Initiation Call Center Planning Workshops Call Center Roadmap & Presentation

Output: Planning Workshop Pre-Questionnaire High level Call Center requirements documentation Prioritized Roadmap Executive Presentation Initial Initiatives Prioritization and Implementation Proposal

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