Teams Contact Centre by SoftwareOne

Deliver client experiences that exceed expectations from any place and at any time. Our cloud contact centre is fully integrated into Microsoft Teams/Microsoft 365 with call management features that ensure client service is part of your company-wide communication strategy.

SoftwareOne has partnered with Luware  -  one of the leading vendors of Teams contact centres and we offer this solution as a managed service for our customers on Microsoft Teams that need contact center and advanced routing features.

​​​​​​​What’s great about the cloud contact centre is it is Microsoft Teams certified and it is 100% in the cloud, it works inside of Microsoft Teams, so customers don’t need a separate client, and it uses the phone system feature of Microsoft Teams for the calling, so the customer doesn’t need additional sip trunks or additional hardware. It’s super simple to set up and a customer can be up and running in a couple of days.

Luware Nimbus is your single platform for external and internal communication, empowering your communication infrastructure with its advanced features and seamless integration.

Contact Centre: Enterprise Routing features plus complex call distribution and insights to manage fully-fledged contact centres.

Advanced Routing: Routing, queuing and reporting to manage service numbers and call groups.

Enterprise Routing: Advanced Routing features plus integrations and automations to manage helpdesks, service desks and simple contact centres.

Attendant Console: Fast and easy call management for receptions, operators and frequent callers.

Interact: Web-integrated call and video conferencing for remote support and advisory services.

Call Recording: Automatic recording of interactions for training purposes and quality assurance

If you are looking at combining unparalleled audio and video quality, exceptional scalability, and a seamlessly immersive user journey into one single call centre solution, fully implemented and running on Microsoft Teams, request a demo today to witness firsthand how it all comes together.

Price: Contact Centre From $64 per user per month. Attendant Console from $20 per user per month