Upland InGenius CTI connects existing telephone systems into Microsoft Dynamics 365.

Upland InGenius integrates your telephony into your Microsoft CRM to quickly and easily adapt to unique your contact center needs, now with support for Omnichannel (InGenius supports CIF v1 for Sales Hub, Customer Service Hub, Connected Field Service, Field Service & Project Resource Hub apps and CIF v2 for Omni-Channel for Customer Service Hub.)

As a CTI innovator, InGenius connects existing telephone systems into leading CRMs with maximum flexibility, for world-class customer experiences. Backed by reliable expertise and superior customer care built over 20 years in the enterprise telephony space.

InGenius helps contact centers increase productivity and customer satisfaction. InGenius equips contact centers with features like:
  • Screen pop
  • Click-to-dial
  • Automated call logging
  • Enhanced call reports
  • Microsoft Omnichannel

The solution enables agents to efficiently serve customers and see a comprehensive view of customer call interactions for intelligent decision-making. InGenius is proud to have partnered with Microsoft to deliver a CTI integration for Channel Integration Framework for Dynamics 365. InGenius also supports Unified Service Desk (USD) for Microsoft Dynamics 365 and Omnichannel for Customer Service, extending the capabilities of Dynamics 365 Customer Service Enterprise.

InGenius for Microsoft Dynamics 365 integrates with:
  • Avaya Aura Communication Manager, Avaya IP Office
  • Cisco Call Manager, Cisco UCCX, Cisco UCCE, Cisco PCCE
  • Genesys Engage, Genesys Cloud
  • Mitel MiVoice, MiCC Business
  • Twilio
  • Asterisk
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