CRM User Adoption service

User adoption is a critical part of any CRM implementation project, where employees face a change in the way they work and some resistance to best practice can be encountered.

Organizations invest in new technologies and processes to support their business transformation, and in order to see full ROI and positive business impact, users must embrace the change fully.

That's why our CRM User Adoption service has been created to help in this change management process, for the long-term. Based on our experience and best practice, our consultants focus on the people using the technology, applications such as Microsoft Dynamics 365 Sales, Microsoft Dynamics 365 Marketing, Microsoft Dynamics 365 Customer Service, and Microsoft Dynamics 365 Field Service) through three defined stages in order to align understanding, pinpoint challenges, map business scenarios and criteria for success.

We support your organization before, during and after CRM implementation to ensure you get the true value of the latest technology.

CRM User Adoption service - match to your needs

The service is flexible according to your needs, typically we see the three stages as taking a total of 29 man days (1 month); for example Envision 15 days, Onboard 10 days and Drive Value 4 days. Your business can take one or more of these three stages. Download the brochure for more detail on what's included in each stage and the deliverables.

Next steps

Speak to Prodware to support your CRM investment and the employee experience, so you can continuously drive adoption and transform your business in the long-term. Price quoted is estimated on 29 days as each consulting engagement is client-dependent.