Slalom's Microsoft 365 Copilot Customer ROI Evaluation

What we've learned:

* Employee productivity estimates are not enough for most customers. They need to know how employee efficiency drives true bottom-line benefits.
* It’s also not just productivity. Microsoft 365 Copilot can improve the quality of employee work products which also drives organizational value.
* Not all functions or teams are created equal. Readiness for new technology matters and impacts the success of a Copilot roll-out.
* Tool usage and behavior change needs support. Business value will not be realized if there isn’t strong training, adoption and change management to support it.

What we're offering to address:

* Go beyond productivity estimates. We work with customers to understand how a Copilot license unlocks new activities or improved work product quality for recipients, and what the business value is of that impact.
* Consider not just value, but also readiness for receiving a license. We consider factors such as technical maturity and executive support when evaluating which teams may be more likely to adopt and therefore drive value.
* Developed realistic, refined Return on Investment estimates rooted in business value and role readiness. We refine customer ROI estimates based on a roll-out plan built on agreed upon business value and role readiness.

Slalom's Microsoft 365 Copilot Customer ROI Approach
While both phases are recommended, Slalom has developed a 2-phase approach to offer optionality for levels of fidelity for ROI estimation.

Phase One:

Establish Scope
Confirm organizational roles in consideration for a Microsoft 365 Copilot license

Define Impact
Define main expected impacts to a role's capacity and/or role effectiveness from receiving a Microsoft 365 Copilot license

Determine Value KPIs
Determine the KPIs that can measure the expected business impact for each role group

Project Value
Estimate impact on KPI based on active Microsoft 365 Copilot license utilization by the role group

Phase One Result:
Initial projected customer business value potential with Return on Investment (ROI) estimate on roles evaluated

Phase Two:

Evaluate Readiness
Evaluate the readiness of each role group in consideration for Microsoft 365 Copilot licenses

Plot Value & Readiness
Plot the readiness compared to the expected business value of each role group

Build Roll-Out Plan
Determined roll-out plan for role groups based on readiness and expected business value

Refine ROI
Refine organizational ROI estimate based on roll-out plan of role groups

Phase Two Result:
Refined customer ROI estimate with roll-out roadmap considering role readiness and expected business value

Price and timing for each phase is dependent upon several factors, including how many customer role groups are in scope for evaluation and availability of stakeholders, and customer data

Contact Slalom to start your Microsoft 365 Copilot Customer ROI Evaluation today!