A business thrives, or dies, by customer service.
Arbela Contact Center transforms how you engage customers, manage service issues, and optimize human resources empowering you with the technology and tactics to change every customer interaction into an upsell.
With three editions available—1. Essential, 2. Standard, and 3. Enterprise— our contact center solution maximizes the tools built into Dynamics Customer Service 365 and adds AI tools, bots, Arbela IP and more to create a comprehensive customer contact platform that both serves your business strategy and meets your customers where they are.
- Case management, queue management, account management
- Chat bots and automating routing
- Agent scripting and “quick replies”
- AI to present “Next best offer” and reduce customer churn
- Customer 360 data model and omni-channel reporting
- Real-time translation tools, and far too much more to present here
Contact us for a demonstration of a truly game-changing application and service. Not sure where to start? We also offer a Contact Center Modernization Evaluation Workshop designed to help customer-focused organizations evaluate people, processes, and technology. It provides recommendations including a business justification document, and a rough order of magnitude to help you budget and guide your next steps towards a scalable, omni-channel, revenue-driving customer contact center.