Solgari Contact Center for Microsoft Dynamics 365

Solgari's proven all-channel customer engagement and contact center technology is now available as a seamless extension of Dynamics 365.

Uniquely realising the opportunity of Microsoft's Digital Contact Center Platform, by enhancing and extending customers' Microsoft investment with exceptional business communication and customer service capability. Configured and live within days for lightning-fast speed to value, and delivering:

• All communication channels (including Social Media) available seamlessly within the Microsoft Dynamics 365 interface
• Multiple session handling for the Agent - across all channels, and within each channel
• Full Case Management via seamless integration with Dynamics 365
• Complete contextual data from previous interactions empowers the Agent to deliver rapid first call resolution and increased customer satisfaction
• Unified Agent Presence across Solgari endpoints, including Dynamics 365 and our native application for Microsoft Teams
• Compliant recording and archiving of conversations, available to permissioned users for Wrap-up and analysis
• Accurate and real-time Agent, Supervisor and Overall performance reporting via a rich and intuitive GUI
• Complete real-time, multi-session contact centre and all-channel (Voice, SMS, Social Media, WhatsApp, Facebook Messenger) communications
• Tier 1 carrier grade quality of service for voice communications
• Providing communications management control, across internal extensions not limited to contact centre sales & service agents
• Choose to leverage Microsoft Calling Plans for Voice calls, or Solgari, or an existing telephony provider - Solgari's Direct Routing capabilities ensures total flexibility in provisioning the Voice channel best suited to your business context and needs
• Modern Skills-based Routing supported to ensure that inbound enquiries quickly and efficiently reach the agents best-equipped to deliver First Contact Resolution and the customer's desired outcome
• Bespoke pricing models available for 50+ users - contact sales@solgari.com for more information.

Solgari for Dynamics 365 is bringing highly relevant industry-specific use cases to life across Financial Services & Insurance, Healthcare, Manufacturing, Housing, Retail industries.