ServiceDesk Plus for Email
Автор: Zoho Corporation Private Limited
The add-in lets technicians and end users perform a host of help desk activities from their mailbox.
The ServiceDesk Plus add-in for Microsoft Outlook brings the IT help desk right into your Outlook or Office 365 mailbox. Now your end users don't have to access your help desk portal to submit a request or check the status of their tickets. All that they need to know about their tickets is available right within their mailbox. This add-in creates a ServiceDesk Plus user pane inside end users' and technicians' mailboxes. Currently, the add-in is available only for the cloud version of ServiceDesk Plus.
Multi-modal ticket creation
With this add-in technicians and end users can create new tickets right from the ServiceDesk Plus user pane within their mailbox. They can also choose from a list of existing incident and service request templates.
End user self-service
End users can keep track of the progress of their tickets, add notes, reply to their tickets, and view the details and history of requests, all from within their mailbox.
Easy ticket management
Technicians, who often work on the go, can now perform a host of ticket management activities from their mailbox without switching to ServiceDesk Plus:
a) Assign tickets to other technicians or pick up tickets.
b) Edit requests.
c) Close requests and mark them as first call resolved.
d) Document end users' acknowledgement of the resolution.
Возможности приложения
- Может отправлять данные по Интернету
- Это приложение может получить доступ к личным сведениям в активном сообщении, таким как имена отправителя и получателя, адреса электронной почты, текст сообщения и сведения о вложении. Приложение может отправлять эти данные в стороннюю службу. Другие элементы в почтовом ящике невозможно прочитать или изменить.
