How we do it: Extending familiar platforms, enabling every employee to be a customer champion.

Solgari natively extends Microsoft Teams with AI-powered customer engagement functionality for all customer-facing roles and creates a single data source of all customer communications which is extended to Microsoft Copilots. Solgari provides unparalleled speed to value, with customers going live within hours.

• Customers can communicate through any preferred communication channel, whether that’s Voice, SMS, email or a Social channel (WhatsApp, Facebook Messenger, Line, Wechat), with AI Chatbot also available.

• Customer Service, Sales, Field Engineers, Marketing, Specialists and Back Office users can use the app within their existing Teams environment on their laptop, tablet or mobile phone.

• Solgari AI Copilot (powered by Azure Open AI Service) provides users with real-time Transcription, Conversation Summary and Sentiment Analysis across any channel.

• Advanced self-service options powered by Microsoft's Azure Open AI Service ensure customers can be authenticated and find answers to the most common issues quickly.

• Intelligent skills-based routing ensures that customers are connected to the right people within the organisation to help resolve their issue on the first conversation.

• All customer communications data captured through CRM case management with out of the box integrations with Microsoft Dynamics 365 and Salesforce.com, or includes a standalone contacts database for customers not using a CRM.

• Launch outbound sales, marketing and citizen contact campaigns across voice and SMS, handled by users within Teams.

• Supervisors coordinate the entire experience: monitoring and mentoring Agents mid-call provided with real-time analytics and reports and powerful management tools for easy queue or group adjustments.

• Business Leaders are protected by automatically complying with industry-specific regulations and can unlock the full potential of their investments in their Microsoft estate.

For further details on how to buy please go to https://solgari.com/microsoft-marketplace-buying-instructions/

So what is the USP?

Unparalleled Speed to Value - download from the App Store in seconds and configured in Azure in hours.

Reduced risk – by remaining within your trusted Microsoft Cloud environment.

Accelerate and future proof your AI journey – access both the Solgari and Microsoft AI roadmaps.

Solgari Customer Engagement

Автор: Solgari Ltd