Expo XT delivers insights into your Microsoft Teams usage without granting admin access.

Expo XT is built on Power BI to get deep insights for Microsoft Teams

For Microsoft Teams users, Expo XT for Power BI offers detailed analytics on Teams call activity, quality, and patterns for voice communications, as well as insights into communication efficiency, cross-platform, and real-time messaging for chat. Its ability to seamlessly integrate with Teams and provide a single-pane view and omni-channel insights makes it a valuable asset for organizations aiming to optimize their communication processes.

We deliver granular visibility into Microsoft Teams, channel activity, member interactions, external users, and even sentiment tracking. All Teams data can be augmented with hierarchy roles, regions, and organizational structure, for deeper reporting into org-wide usage patterns.

Benefits:

Insights with Easy-to-Use Power BI Visuals

Gain Holistic Teams Oversight: Gain a holistic view of how the organization and how users perform over time. Metrics on the home page dashboard include call volume, calls by user, meeting scorecard, message scorecard, and KPIs-total calls, failed calls, outbound, inbound, meetings.
User Activities and Usage: Reports on user activities and provides insight into the modalities of Teams, and user activities in the organization. Detailed call statistics from inbound, outbound, chatbot inbound, chatbot outbound, and transfers.
Teams Auto Attendant & Call Queues: Monitor the call distribution and activity within the auto attendant and call queues. Also track all agent activities as well as display a timeline view of active agents in the queue.
Communication Trend Analysis: Expo XT automates insights and creates visuals on where calls are or calls can be performed with ease with Expo XT. Widgets include the Hot spot map, Top Users, and the Top Digits Scorecard which displays frequently dialed numbers.
Cradle to Grave Reports: View the entire call journey! Cradle-to-grave reports give you the ability to see the finite details of every call from beginning to end, including every "life event" of the call.
Teams Meeting Data: Understand the productivity of your meetings in teams with one-on-one or group meeting metrics! View meeting duration, engagement, details on video sessions, talktime, and screenshare time.

“Microsoft Teams and Power BI are trademarks of the Microsoft group of comapnies.

Expo XT Teams Insights & Reports for Power BI

Автор: Metropolis Corp