Unify your communication and make Microsoft Teams your central experience hub.

Luware Nimbus extends Microsoft Team’s functionality for various telephony and contact center use cases through a range of cloud-native and fully integrated modules and add-ons.

Luware Nimbus Solutions

Routing adds extensive call queuing and routing features to Teams, including a visual workflow editor for call queues, IVRs/Auto Attendants, reporting, and a CRM integration
Attendant Console empowers frontline callers with the right tools such as one-click call transfers, a consolidated call queue, easy visibility of colleague’s presence status, and more
Interact lets you optimally support customers through easy and secure web-based digital consultations

Benefits

Employees use Teams as a single app for all internal and external communication
The call handling and media streams stay within Teams, leveraging Teams’ encryption and security and ensuring premium audio and video quality
The Microsoft ecosystem can be leveraged, including Power Automate and Azure Cognitive Services
Optimized user interface ensures great employee experience and high productivity
Valuable management insights from extensive reporting to help optimize workload and staff
Simple and easy set-up

More information at luware.com/en/solution/nimbus

Luware Nimbus for Microsoft Teams

Автор: Luware