Puzzel Microsoft Dynamics Integration
Автор: Puzzel AS
Integrate MS Dynamics customer data and Puzzel contact centre information into a single agent view
Seamless Integration – Seamless
Customer Service
Take full advantage
of your Microsoft Dynamics solution and integrate it with Puzzel’s customer
service solution. Puzzel provides agents with all the necessary tools to
perform critical tasks within Microsoft Dynamics using a single interface.
Integrating Puzzel
and Microsoft Dynamics removes the need for agents to switch between
applications for reference or to perform tasks. Combining Puzzel with your CRM
solution provides access to a complete contact centre solution with a powerful
IVR system that enables you to enjoy features such as skill-based routing, call
blending and call backs.
Build Customer
Loyalty & Reduce Agent Frustration
Each time a
customer calls your organisation, agents are presented with a Microsoft
Dynamics customer record that contains information such as contact information,
activity history and case notes, which allows a more engaging, personalized
experience leading to greater customer satisfaction which equals increased
customer loyalty.
One-time integration in the cloud with Microsoft Dynamics CRM – Key Features and Benefits:
- Instantly be presented with
the latest, and accurate, customer related information for a more
personalized response
- Embedded call control
capabilities means great management and productivity
- Automatically log call
information and populate relevant fields to save time
- A single application view
into customer data reduces agent frustration
- Click to call from a customer
record driving accuracy and productivity
- Queue overview for greater
efficiency and effectiveness
- Presence management and
agent status control provides real-time visibility of who is doing what
for management purposes
- Skill based routing means queries are not just answered by the first available agent but by the most qualified, first available agent
Clearer insight
Microsoft Dynamics
integrated with Puzzel provides a clear view of customer interaction. An
automatic call log for every call received and made in Microsoft Dynamics can
be reviewed along with notes about the caller. Performance can be easily
monitored through real-time reporting and easy-to-read dashboards helping to
constantly improve efficiency.
