ROGER365.io offers a contact center and social messaging solution for Microsoft Teams. Create voice call queues for your customers and route them to your agents. With the Teams app, agents have real-time insight in the queue and waiting time while the reporting module allows you to view historical data.

The ROGER365.io can be used by every organization which migrated to Teams Calling and would like to improve communication with their customers. With the optional integration of Microsoft Power Apps you can help your customers even more quickly and improve business processes without losing time.

ROGER365.io is available for small and larger organizations based on varying pricing model offers as well as consumption-based pricing as a fixed pricing model.

“Giving our customers easy access via any communication channel and our service experts a 360-degree view in Microsoft Teams allows us to provide the best advice possible and makes our customer the focal point of our organization!”

Jeroen Engelen, CEO, LasPartners Multiweld

To use the Contact Center solution, you must first enroll into the ROGER365.io platform where you get a free 14-day evaluation. After that you can purchase a license to use the platform within your organization.

Please contact us for more details or visit our website: https://www.roger365.io

ROGER365.io Contact Center offers:

General

* Queueing

* Graphical Callflow editor

* Neural Text to Speech (for audio prompts)

* CRM Integration

* Various routing methods, including Skill Based Routing

* Schedules

Agent App

* Live queue insights & statistics

* CRM Integration

* Power Platform Integration

* Availability & Reason codes

* Multiple queue login

* Wrap up timer

* Transferring calls

Supervisor

* Live queue & agent statistics

* Live Calls Overview

* Agent Status Overview & Override

* Monitor, Whisper & Join

Reporting

* Queue Summary & Details

* Agent Summary & Details

* Agent Logging

Contact Center | ROGER365.io for Teams

Автор: ROGER365.io