Spitch Virtual Assistant for Microsoft Teams Contact Center

Omnichannel Virtual Assistant talks to your customers like a human communication expert thanks to high-precision intent recognition covering both meaning and sentiment. VA is a voice bot and text chatbot all-in-one system that communicates over the phone, chat, messengers and social networks equally well and remembers all the previous customer communication history. It is easy to adjust dialogue flows by using Spitch Dialog Composer tool as well as add a voice biometrics capability for customer identification and continuous identity verification throughout the conversation. Omnichannel VA understands dialects, colloquialisms and different professional jargons with bespoke tuning to your business domain and environment. Report Builder and Lingware Suite instruments provide for easy dialogue optimization and continued learning on real-life customer dialogues. Thanks to the Speech Transcription tool, the VA automatically creates transcripts of conversations for the CRM, analytics and other systems. Omnichannel VAs enable your business to:

• Answer calls professionally after the first ring-tone and steer them to the right agent skills-group, if required;
• Manage spontaneous open dialogues towards quick and effective resolution fully automatically in voice-to-voice, text-to-text, and combined modes;
• Deliver new product information and make personalized offers;
• Assist in managing customer accounts, automate CRM updating and protocolling;
• Make automated outbound calls e.g. policy renewals, soft collections, etc. (where appropriate and in accordance with regulatory frameworks).