AVI-SPL MTR Pro Tier II Support: 12-Month Implementation


Get 24×7 live human technical assistance for Microsoft Teams Rooms certified device issues that cannot be resolved through Artificial Intelligence remediation

At AVI-SPL, we have the industry’s most certified team of engineers and technicians to help you elevate your meeting room experience and simplify IT administration. By combining software, consulting, and managed services, we help you tackle the toughest challenges across meeting room collaboration, security and governance.

MTR Pro Tier II Support is a service we have introduced, in collaboration with, and endorsed by the Microsoft 365 team. In fact, we are one of only 7 global partners referenced in Microsoft's September 6, 2022 Blog introducing Microsoft Teams Room Pro. AVI-SPL MTR Pro Tier II Support is a Microsoft Teams Rooms Pro add-on service to maintain premium-level service, which includes:

  • 24×7 remote human technical assistance for any Microsoft Teams Rooms incident that cannot be resolved through AI-based remediation efforts.
  • Support for all certified Teams Rooms devices and peripheral equipment

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