https://store-images.s-microsoft.com/image/apps.59769.c98f4fa9-7752-4b69-8812-99772de71543.ca9ec8e8-8875-4117-8f42-a98d7f49e2c1.9b241a62-64aa-45ab-9365-fb559f99eb6a

Agentic AI IT Workflow

Concentrix

Ceny $15,000

Built with Microsoft Copilot Studio and Power Automate, our agents automate the ticket resolution process

Resolve tickets in 2 hours instead of 2 days. Built with Microsoft Copilot Studio and Power Automate, our agents automate the ticket resolution process—from ticket intake to resolution. Your data stays in your environment. Your IT stays in control.

The IT Workflow We Automate

  1. Ticket Intake: User submits ticket via Teams, email, or portal. AI captures details, validates completeness.
  2. Categorize: AI reads description, assigns category (password, access, software, hardware). Sets priority.
  3. Check KB: Searches knowledge base for similar issues. Suggests solution if found. Auto-resolves simple cases.
  4. Troubleshoot: For complex issues, AI runs diagnostics, checks logs, tests configurations remotely.
  5. Route/Escalate: If needed, assigns to specialist with context. Provides summary, suggests next steps.
  6. Close & Learn: Updates ticket with resolution. Adds to KB for future reference. Measures satisfaction.

Why Microsoft + Concentrix? • Copilot Studio: Build agents with instructions, knowledge, actions, orchestration • Power Automate: 1,500+ connectors, 15,000+ actions, pre-built IT support workflows • Azure AI: OpenAI and other LLMs with enterprise security, compliance • Deploy Everywhere: Teams, SharePoint, Dynamics 365, Salesforce, ServiceNow, 20+ channels

Ready to Transform IT?

Súhrnný prehľad

https://store-images.s-microsoft.com/image/apps.53311.c98f4fa9-7752-4b69-8812-99772de71543.ca9ec8e8-8875-4117-8f42-a98d7f49e2c1.c6b8a83d-c005-403d-b2a4-19113b255f70