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Zoho Desk for Microsoft Teams

od: Zoho Corporation Private Limited

(1007 hodnotenia)

Zoho Desk integrates with Microsoft Teams to deliver unified support ticket management.

Zoho Desk now integrates with Microsoft Teams, leveraging the collaboration application from Microsoft as an additional channel to support ticket management. By bringing the capabilities like support ticket management into Microsoft Teams, Zoho Desk simplifies support workflows and enhances team collaboration.

Users can integrate Desk's Tickets module as a tab inside their organization's Teams interface. This integration enables support executives to view, create, or solve tickets with a quick turnaround time without leaving their Teams interface.

Zoho Desk and MS Teams integration will also enable the support executives to chat with the Desk Bot in Teams and receive real-time notifications on their tickets within the Teams interface.

Možnosti doplnku

Keď sa tento doplnok používa:
  • Môže odosielať údaje cez internet
  • Tento doplnok môže získať prístup k osobným informáciám v aktívnej správe, ako sú napríklad telefónne čísla, poštové adresy alebo URL adresy. Doplnok môže tieto údaje odoslať službe tretej strany. Ostatné položky vo vašej poštovej schránke sa nebudú čítať ani upravovať.

Súhrnný prehľad

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