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Omnichannel Insights for Dynamics 365

Microsoft

Hodnotenia služby AppSource(3 Hodnotenia služby AppSource)

Get insights about your customer service omnichannel delivery performance and customer sentiment.

Connect to your Microsoft Dynamics CRM account to get insights about your omnichannel performance through a set of supervisor dashboards that help track key operational metrics to ensure that their agents and BOT (if configured) are providing quality support to customers. These metrics can be viewed over a specified time period to help the supervisor understand how each omnichannel (SMS, Chat etc), agent and each queue is performing over time, enabling them to take appropriate corrective measures and to provide g