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IFS Cloud Mobile Workforce Management (MWM)

od: IFS

Digitize and transform key processes to enable mobile workers to deliver efficient customer service.

IFS Cloud Mobile Workforce Management (MWM) optimizes the management of employees who work outside of a traditional office environment. This includes technicians and engineers, inspectors, and other mobile workers. It covers the full lifecycle of work management from work initiation to completion.

IFS MWM unifies your operation from the back office to dispatch centers and workers in the field. Automated, digital workflows increase efficiency, while planning workforce capacity and schedules in advance increases productivity. Analyzing and responding to situations in real-time improves responses to urgent requests


Benefits of IFS Cloud Mobile Workforce Management (MWM):

Automate workflows for greater efficiency and productivity for planning, scheduling, optimizing and dispatching work.
Connect central and field teams to provide mobile workers the information they need to successfully and efficiently complete tasks.
Efficiently manage customer service tasks, SLA delivery, maintenance and inspections, alongside short- and long- cycle project work.
Reduce travel time, vehicle fleet mileage, wear-and-tear and emissions while increasing first-time-fix rates through route guidance and by eliminating unnecessary and repeat visits
Improve crew and technician utilization and productivity through improved planning. Combine asset service, repair and maintenance tasks at a single location and with those in close proximity, to further reduce travel time.
Real-time AI planning and scheduling optimization plus route guidance for the optimum response to real-time events and emergencies.

IFS Cloud is a single platform made for your industry and the whole service and asset lifecycle. You can eliminate silos, reduce cost and complexity, and increase productivity with one composable platform built from the ground up, using decades of industry experience.

Súhrnný prehľad

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