PhonEX ONE UC Analytics for Microsoft Teams Auto Attendants, Queues and Agents

PhonEX ONE is a robust BSS/OSS solution that delivers consolidated analytics on how an enterprise's UC/UCaaS or PBX-based communications infrastructure is used. Intuitive, customizable and versatile dashboards and reports enable any-size organizations to monitor and analyze the users’ activity both on the MS Teams platform and on the existing IP-PBX (for hybrid deployments where MS Teams is used along with a traditional IP-PBX for external calling).

Business intelligence helps enterprises increase user adoption and productivity in their MS Teams ecosystem. The Call Analytics and Auto Attendant / Call Queue Monitoring capabilities simplify queue and agent management, enabling managers to optimize performance, capacity and response times in models that use Teams call queues and auto attendants.

The PhonEX ONE - Microsoft Teams integration features:

• · Support for Microsoft Teams with Direct Routing and with Microsoft Calling Plan
• · Call analysis in flexible dashboards & KPIs wallboards, streamlined wallboard setup with varied combinations of data
• · Comprehensive view of performance on MS Teams Call Queues, auto attendants and associated agents in historical dashboards and reports
• · Real-time presence and status information for MS Teams users in dedicated widgets
• · Customizable reports with template-building capability, automated report generation and delivery
• · Call Accounting component for cost allocation and charge-back for Microsoft Teams PSTN calls
• · Call barring capability for devices within the Microsoft environment (based on voice routing policies or dial plans)
• · Traffic analysis

PhonEX ONE is fully scalable, meeting highly complex operational models and is available in multiple deployment models (on premise, managed service, Cloud or in a hybrid model).

Simply visit MIND CTI website and submit your information to find out more about pricing and subscription options and how we can help you optimize your Teams ecosystem