SMB Managed Microsoft Dynamics - Base

The Managed Microsoft Dynamics Base service is designed to offer a cost-effective yet feature-rich managed service to our SMB Business Applications customers. The service is designed to cover a range of requirements within the Dynamics 365 Customer Engagement and Power Platform environment, removing the need for the customer to have in-house technical skills to support their Business Applications.

The Base service has been designed to primarily assist customers requiring a relatively low touch managed service at a lower price point. This might be following the implementation of a large professional services project, where you have in-house skills to support and evolve the environment. It is designed to provide you with the ability to gain access to overnight, break/fix style support, with the backing of Microsoft Premier Support for critical issues. An inclusive monthly allocation of Elevate Managed Service hours is not provided as part of this service.

As part of the Base service package, you will benefit from:

• Service Desk support via telephone and email
• Access to our customer support portal
• High priority escalation to Microsoft Premier Support
• Response SLAs as per service definition
• Regular service reviews
• E-Learning Access
• Access to solution catalogue