TTEC Digital Solution for OC Hub QuickStart: 10 Mins Agent Assessment

TTEC Digital

TTEC Digital OC Hub QuickStart offers a pre-built agent self-assessment that allows us to analyze current state and build a quick-start package for Dynamics365 Omni-Channel based on survey results.

Microsoft Omnichannel for Customer Service offers a suite of capabilities that extend the power of Dynamics 365 Customer Service Enterprise to enable organizations to instantly connect and engage with their customers across digital messaging channels. TTEC Digital has created a short Agent Self-Assessment survey to quickly analyze your organization's needs to design and build an Omnichannel QuickStart package.

  • Step 1: Agent Self-Assessment (Get Started): TTEC Digital will direct you to the Agent Self-Assessment portal. This assessment has 14 questions thoughtfully created to help us uncover your organizations specific Omnichannel needs.
  • Step 2: Omni-Channel QuickStart Package Presentation (Follow up to Completed Assessment): After the Agent Self-Assessment is completed, TTEC Digital will present you with a customized Omnichannel QuickStart package, unique to your organizations requirements, and will walk you through total cost of ownership, implementation timeline and how to get started.

There is no cost to this assessment. You have the option to do a deeper assessment (25-50K) leveraging TTEC Digital Customer Experience consulting services to help interview internal employees and customers to identify existing pain points and gaps within service offerings at a deeper, more thorough level. We recommend this to customers who are looking to digitally transform their end-to-end Customer Service offerings.

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