Create a complete view of your Healthcare customers using Microsoft Dynamics 365 Customer Insights. At Avtex, we build better customer experiences with Microsoft AI and machine learning.
Demographic, transactional, medical, and provider data about your customers can be retrieved and stored securely in the Customer Insights platform. Avtex draws on its Healthcare industry expertise to assess your datasets, identify the top priority sources that make the most impact, and include additional third-party datasets for enrichment of Healthcare customer profiles.
For Healthcare, we exclusively offer the patient journey timeline configuration. Connecting to data that contain dates of specific events, we put a timeline together that provides insight to your workforce using the data and attach this to the Customer 360 profile within Customer Insights.
To better understand customer motivations, we build segments using any available dimensions of the 360° profile and help drive growth within these by implementing a Flow connector, sending data to a system of engagement; PowerApps connectors, providing access to citizen developers; or a Power BI dashboard, using analytics and machine learning to discover segments and opportunities previously hidden.