https://store-images.s-microsoft.com/image/apps.24837.4dbd7870-d23c-40ec-95f6-9ed74fd5e6eb.740aad03-6cb3-4a8f-9f8f-ef3c6fe5f01b.659c398e-2426-4946-ad2d-eed5a9283ad4

Kaizala Scalable Incidents: 3-Wk Implementation

Best Projects

An integration that results in an easy, mobile, and scalable use of Microsoft Dynamics 365 incidents through Microsoft Kaizala.

Best Projects developed a solution that conects the Microsoft Dynamics 365 Customer Services module, with Microsoft Kaizala, the Microsoft instant message app.

Deliverables

With our solution, your company will receive:

  • Kaizala implementation
  • Training for main stakeholders
  • Pre-built Kaizala cards (mini apps inside Kaizala)
  • Dynamics 365 integration
  • Azure WebService to connect Dynamics 365 and Kaizala
  • Go-live review and post go live checklist

What your company will be able to do with our solution

  • Create Dynamics 365 incidents inside the Kaizala app (with photo, offline, or with geotag)
  • Send updates from Dynamics 365 to Kaizala user who created the incident
  • Provide this solution to an infinite amount of customers or employees with Microsoft Kaizala, which is free for the end user

Our implementation takes three straight weeks which includes a maximum of 300 hours of work.

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