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A workshop to prepare your core team for an upcoming CRM initiative on Microsoft Dynamics 365, arming them with best practices and a plan.
Help your core team get prepared for an upcoming Microsoft Dynamics 365 CRM initiative.
When CRM is initiated, many companies assemble a team of Subject-Matter Experts (SMEs) representing various parts of the business who they charge with becoming power users. In high-performing organizations, this core team of SMEs is an ongoing construct.
When the core team understands best practices, they will have a strong plan going into a CRM initiative. Fullscope, an Alithya company has seen a dramatic increase in the level of customer success when this methodology was introduced.