IBM Customer & Field Service Transformation with Dynamics 365: 5 Months Implementation

IBM Consulting - EA

IBM Customer & Field Service Transformation helps clients create, deploy, and manage world-class customer service experiences, improve customer satisfaction, and expand relationships.

With a shift from reactive to a proactive service model: from problem-solving to unlocking insights that deepen and secure customer/agent engagement and satisfaction, organizations are looking to redefine the ways they serve their customers and transform their workforce to future proof operating model.

With our offering, “IBM Customer & Field Service Transformation with Dynamics 365”, we enable our clients embark on their Service transformation journey to deliver tailored customer experiences and drive revenue growth. We enhance digital touchpoints and seamlessly support the partnership between humans and technology to amplify service intelligence. We also enable organizations to move from a costly break-fix model to a more efficient predictive and proactive service-based model.

As part of the offering, we partner with clients to perform an end- to-end implementation for service transformation in a span of 5-9 months*. The engagement starts with the IBM Garage jumpstart (Closely integrated with Microsoft Catalyst workshop) which brings together key client stakeholders to envision desired future state (North Star), identify current challenges against that North Star, and determine key enablers – Technology, Data, People, Process. This is followed by implementation of use cases for Service transformation using accelerated, scalable, and iterative approach.

We also help leverage our best-in-class industry solutions & accelerators (based on Dynamics 365) to:

  • Accelerate time to market
  • Reduce risk due to proven data models
  • Enhance employee productivity

*The timeline and cost will vary depending on scope and requirements.

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