Infosys Dynamics365 Customer Service: 1-Day Wrkshp

Infosys Limited

Deliver positive customer experiences faster by optimizing resources and reducing operational costs.

Dynamics 365 Customer Service helps you consistently exceed customer expectations through: Automated self-service with virtual agents and rich knowledge base portals. Personalized customer interactions using connected experiences. Taking the guesswork out of case resolution using AI-driven productivity tools that equip agents with the right information at the right time. Using AI-driven insights and analytics to improve agent and customer experiences. Detecting and correcting problems before your customers even notice with embedded Internet of Things (IoT) signals and alerts.

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