Driving Microsoft Copilot adoption with proven Infosys frameworks and flexible models

Unlocking the full potential of AI, particularly through Microsoft Copilot, presents a transformative opportunity for your organization. However, successful integration relies on more than just implementation; it requires a strategic approach to adoption and change management.

We understand the challenges that come with embracing new technology. That's why we've developed a tailored and proven approach to Copilot adoption, focusing not only on implementation but also on fostering a culture of collaboration, upskilling, and seamless integration within your existing workflows.

As customers embark on their Copilot adoption journey, they may encounter several challenges such as -

• Identification of right Personas • Ineffective communication channel resulting in Lower Adoption • Underutilization of product capabilities due to lack of awareness of features • Drop in the product usage post rollout

Driving Microsoft Copilot adoption with proven Infosys frameworks and flexible models

Here, at Infosys Microsoft Practice, we proactively address these challenges with our Infosys proven adoption methodology that customers can leverage to accelerate & maximize the benefits in their Copilot usage journey.

Human Centered Design - Activate and accelerate the transformation with a contextualized persona-based change strategy and roadmap based on the persona

Content Personalization - Develop a library of persona-based communication & training artifacts that brings to life the unique “what’s changing story and new ways of working” for each impacted user group/persona.

Adoption Cycles - Coach leaders and business ambassadors to drive communications & training events that will future ready the organization across all impacted user communities, for the upcoming changes to business processes, technologies, and new ways of working that unlock value for the business.

We offer flexible engagement models designed for both one-time implementation and continuous adoption, providing dedicated or shared services for smooth and adaptable integration of Copilot into your ecosystem.

Infosys Microsoft 365 Copilot Adoption Services

Our engineers will bring the learnings from their vast transformational engagements and will add value to overall program

Change Management

Infosys provides the reusable templates that help in boosting the Organizational Change Management process

• Organizational Change Management Strategy • Pre-defined communication & feedback templates • Continuous feedback frameworks

User Enablement

Infosys provides the required knowledge base articles & adoption journey for all users across different personas • Ready learning content • User Support & Guidance • Train the trainer • LMS integrations • Rapid Adoption Enablement

Flexible Support Models

Infosys offers flexible support models for providing Copilot support.

• Shared Service  Cross organization Expertise, Support coverage & standardize process • Dedicated Service  Tailored and customized services