A 12-week Microsoft 365 Teams Phone pilot demonstrates deployment, and administration, and boosts productivity through native Teams Phone capabilities and certified devices.
Phase -1 Plan Determine and confirm the important parties. Identify the key success elements for the Teams Phone pilot, including the customer's vision, expectations, and goals. Determine the main scenarios, use cases, and PSTN connectivity type(s) Help create a checklist of tasks for Teams Phone's network, security, clients, and devices by helping to identify and define them. If necessary, assist the client with corrective measures. Identify the customer's company's Teams Phone champions.
Phase - 2 Enable Complete foundation configuration of pertinent Microsoft 365 components, including emergency addresses, for Microsoft Teams Phone, along with testing and validation. Set up the necessary policies for Microsoft Teams Phone according to the chosen PSTN connectivity type. Setup and onboarding of up to 50 pilot users for Microsoft Teams Phone in the customer's tenant. (Teams Phone must have at least 25 individuals that have a phone number allocated.) Deploy at least two Call Queues and Auto Attendants that have been recognised and given a priority. Give administrators of Teams Phone the proper responsibilities and permissions. It is advised to start a Microsoft Team for the pilot group, additional channels, and tags. Use the Teams Phone adoption kit to offer advice and help to users and administrators.
Phase - 3 Grow Carry out customer trial projects Implement corrective measures as necessary in response to client feedback. Make an executive summary using the pilot's comments. Provide customer with operational guidance and next steps The finding and next steps paper must be finished.