Dynamics 365 for Marketing - 1-Day Briefing


1-day introduction to marketing solutions using Microsoft Dynamics for Marketing product to support digital communications and CRM processes (from Sales to Service)

Using digital intelligence to reimagine what’s possible for your business, Dynamics 365 works across sales, customer service, field service, operations, financials, marketing, and project service automation. Marketing users in these days have many challenges towards the digital transformation that society requires and find difficulties trying to get seamless communication though all digital touchpoints available.

This digital transformation implies to:

  • Have an optimal customer experience toward all channels
  • Have a complete overview of the customers, through all touchpoints available such salesmen, customer care and marketing users that shares insights among habits, interests, and also problems of the customer base.
  • Segment the customer base in different target type based on their behavior
  • Create personalized customer journeys in order to provide the correct communication to the right audience at the right time.

Cluster Reply has deep experience in lead companies to this kind of transformation and in this 1-day briefing can share our experience and suggest solution that can bring users to a new digital marketing platform for manage a complete customer experience.

This 1-Day meeting will cover*:

1. Presentation of Cluster Reply and its expertise
2. Generic presentation of Dynamics 365 for Marketing and PowerPlatform solution
3. Demonstration of a generic customer solution using Dynamics for Marketing
4. Deep dive session for specific needs among Marketing processes
5. Round table and definition of next steps.
  • The content, timing and consequently the price of the meeting will be assessed based on the specific needs of the customer.

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