Teams Voice Jumpstart: 4-Week Proof-of-Concept

Overview Yorktel will provide a proof of concept for Microsoft Teams Voice Systems functionality. With hybrid work on the rise with Modern Workplace, our SME’s at Yorktel can create a Proof of Concept of Microsoft Teams Phone System for a subset of up to 15 of your users to evaluate over a 4-Week period. The POC will include the configuration of Direct Routing, assignment of temporary phone numbers for your users, voicemail, a sample call tree to evaluate, and user training for these services. Where possible Yorktel will also leverage funding and licensing from Microsoft for the POC. Partner-led engagement to help customers experience the vision for Microsoft Teams Phone and calling capabilities to meet customer needs and business priorities.

Use Cases • Microsoft Team Room environments at conference room level • Call center calling experience - Streamline operations with built-in auto attendants and call queues, or easily connect to your favorite contact center software. • Modern Workplace Environment - Empower employees with group call pickup, delegation, and shared line appearance. • Enterprise calling features - Optimize the customer experience with cloud calling features—including consultative transfers, music on hold, call park, and voicemail transcription. • Working from home – Secure productive employee experience with calls, chat, meetings, and Microsoft 365 apps united in one easy-to-use tool from any device or location.

Deliverables for Teams Voice PoC: The evaluation of Microsoft Teams Phone System functionalities within your production environment, implemented by Yorktel’s professionals based on your business and technical requirements. Yorktel can create a Proof of Concept of Microsoft Teams Phone System for a subset of up to 15 of your users to evaluate over a 4-Week period.